Case study questions: Tam Technologies
need 3 pages of content
· Provide a brief synopsis and overview of the presented case. What were the major leadership issues presented?
· Classify the leadership issues into one of the following three categories: Change leadership, Team dynamics, or Organizational systems.
· Provide support in the professional literature as related to these three topics, from either within this course, from other courses in your graduate program, and/or other literature, to support your classification.
· Place yourself in the role of a leader in the presented scenario. What would you actions have been? How do your recommended actions compare to what was presented in the scenario? Why?
Company: Trojan Technologies – UV technology
Established in 1977 Ontario, Canada
Office / market locations – Canada, North America – California, The Hague, Netherlands
Finance: staff approx. 50employees, by 1992 sales reached excess of 10 million, 1993 IPO Toronto Public Stock Exchange. By 2003 reached sales of about 300 million
Pros- increase in profits and staff
Con- poor communication between departs, need to identify chain of command top down – hierarchy issues
Call center needs access to consumer files, customer support – on site visits needs immediate support, projects needs attention from start to finish
Lack of new hire standardized employee training need appropriate classification roles for expertise level employees and company veterans – long term employees.
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