Use the document “case write-up advice” for the layout and the content: 1) What are the main challenges facing the protagonist? 350 words 2) What catalyzed or caused these challenges? 350 words 3) What should the protagonist do now? 300 words for the third section, use the layout of the excel file – organize a meeting/conference call with IT staff, executive members, Qdata staff – create an emergency and communication plan – train the employees for emergency – create a risk management program – new operating procedures : operational excellence – assess the existing infrastructures – reconsider partnership with Qdata: review contracts or find new partners – innovation and adoption of the latest technologies to stay competitive – accept other secure payment system such as paypal Use the document 10 rules of crisis management as one reference (4 references left)

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