Major: Hospitality and Tourism Management Subject: Service Quality Management Required score: >70/100 NO PLAGIARISM Market: Vietnam Reference: At least 5 academic sources For this task you should make sure you have read all the academic materials shared with you on the course to date. Service quality must be effectively planned and actively managed. Now think of Vietnam as a destination and discuss the importance of service quality management in Vietnam, with reference to one topical tourism and hospitality development issue in Vietnam. Your essay should draw upon academic, government, industry and/or media sources to inform a critical discussion of the service quality related challenges faced by the tourism industry of Vietnam. Are the challenges that you have identified being adequately managed? Why have you selected this service quality related challenge? Why is the topic important for Vietnam tourism and hospitality sector/industry? For this task, you should make sure you have read all the academic materials shared with you on the course to date. Provide some background on this topic (using an academic reference) State your views on how to correct the identified service quality related challenge.
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