The Service Culture Handbook (Toister, 2017): Introduction, Part 1: Chapters 1-2 & Part 2: Chapters 3-4. Culture Eats Strategy For Lunch (Shawn Parr). The majority of your grade will be dependent on how well you use the critical writing pattern of ‘they say + citation / I say plus an example of what you are trying to say.’ See Grading Rubric in the Syllabus for more details. It is my expectation that you will use LDRS 300 course texts, articles, and lectures as your primary sources for your critical academic writing. Outside sources may be used only to substantiate the point you are making using our course material first. Use APA Citations for all your sources and include an APA References list. Spelling and Grammar are important. (No Title Page or other APA formatting is required)
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